About Thibert

Founded in Quebec in 1976, Thibert has established itself as a key player in the distribution of specialized products across North America. Through its well-known brands such as RTX Wheels, Rodac Tools, Maui Bikes, and many others, Thibert now serves over 15,000 customers through a strategic network of distribution centers in Canada and the United States.

Our strength? A dedicated team of nearly 300 passionate employees, outstanding customer service, and a company culture built on collaboration, excellence, and innovation.

Responsibilities and Duties

• Respond to service calls courteously and professionally;

• Provide technical support through remote and on-site interventions;

• Diagnose issues and propose technical solutions tailored to client needs;

• Manage incidents according to priority levels;

• Manage on-premises and cloud-based system and network infrastructure;

• Manage IT security;

• Collaborate with team members to research and implement technical solutions;

• Organize and document information related to issues and resolutions;

• Apply procedures in accordance with company standards;

• Participate in team projects while meeting established deadlines;

• Take part in the team’s on-call rotation for support services.

Qualifications and Skills

• College diploma (DEC) or AEC in Information Technology or other relevant training;

• Minimum of 5 years of experience in a similar role;

• Knowledge of Windows-based client environments;

• Knowledge of Windows Server environments;

• Knowledge of IT security principles;

• Knowledge of Microsoft Office 365 suite;

• Intermediate to advanced knowledge of enterprise networking concepts;

• Knowledge of enterprise IT infrastructure management concepts (Active Directory, VMware virtualization, backups, etc.);

• Knowledge of Microsoft Azure (an asset).

Desired Profile

• Strong team spirit and collaborative mindset;

• Excellent interpersonal and communication skills;

• Ability to work independently, take initiative, and adapt to change;

• Strong stress-management skills;

• Bilingual (French/English) required.

Are you looking to grow within a well-established company recognized for its strong brands and collaborative culture, and contribute actively to the performance and security of its IT infrastructure?

Apply now and join the Thibert team!

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