Customer Service Agent – Smart Start Division

At Thibert’s Smart Start division, we are currently looking for passionate and motivated Customer Service Specialists to join our dynamic team!

As a Customer Service Agent, you will be the first point of contact for participants enrolled in the ignition interlock (breathalyzer) program.

Location

• On-site training in Châteauguay for 2 months

• After training: 2 days on-site and 3 days remote (work from home)

Key Responsibilities

• Handle customer inquiries in a proactive and courteous manner;

• Answer an average of 40 calls per day, with a talk time of 8 to 10 minutes per call;

• Resolve Level 1 participant complaints and escalate more complex cases when necessary;

• Apply established procedures and tools to ensure timely and appropriate responses;

• Schedule appointments and update participant information in the Smartrac system;

• Take accurate notes in the call log and ensure consistent follow-up on requests;

• Perform any other related tasks as required.

Benefits

• Hourly wage: up to $20/hour;

• On-site training in Châteauguay for 2 months, with continuous support from a senior agent to answer all your questions;

• Day or evening schedules available;

• Equipment provided: control unit, two monitors, and headset;

• Group insurance: after 3 months of employment;

• RRSP plan: after 3 months of employment;

• Two weeks of annual vacation;

• A supportive and attentive team that truly listens to your needs!

Required Skills

• Excellent customer service skills, with a strong focus on active listening and problem-solving;

• Ability to remain calm and professional, even in challenging situations;

• English proficiency – advanced/bilingual level (an asset).

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